Privacy Policy
Humanitas Charity Privacy Policy
At Humanitas we promise to respect any personal data that you share with us and keep it safe. We will not do anything with your data that you wouldn’t reasonably expect.
The purpose of this notice is to make it clear and easy for you to exercise the rights you are granted under data protection legislation.
We collect information about our supporters and volunteers. The information we gather may include:
Personal information
Name, mailing address, email address, telephone number, date of birth, age, and gender where appropriate (e.g. when registering to do challenge on our behalf or signing up to join one of our overseas trips).
Your interests
Sometimes we collect information about your interests, such as your involvement in our events, so we can contact you with information that is relevant to you.
Payment information
We will collect your bank account details when setting up a regular direct debit, a credit card or debit card number when processing payments by card, and details about your taxpayer status when claiming Gift Aid.
Record of your support
We may collect and process information about your interactions with us, including:
Details about our contact with you through email, text message, on the phone or in person
Details about donations you make to us
Details about events that you register for, or attend
Any other support you provide to us.
Sensitive information
Sensitive information may be collected from you if you choose to provide it to us, such as when you volunteer with us, take part in events or overseas trips. For example, if you tell us about your accessibility needs or dietary requirements, you are disclosing sensitive information. Generally, we do not collect or keep a record of sensitive information.
How we use your information
We are committed to making it convenient for you to tell us how you want to hear from us. We carefully manage the communications we send you to ensure we are contacting you in the most appropriate way. If you ask us to stop contacting you we will. We may use the personal information we collect from you to:
· Provide you with information about us, and the work that you help us to do.
· Administer and manage your donation including data processing relating to Gift Aid claims.
· Manage your communication preferences.
· Ask for your financial support, including making donations to appeals.
· Keep a history of your support, including donations you have made, events you have participated in etc.
How we will contact you
We will contact you by email unless you ask us not to. You can opt out at any time by clicking on the ‘unsubscribe’ link at the bottom of our emails.
To keep administration costs down to a minimum, we will only call you or send you information by post if you have specifically requested us to do so. All of our donation thanking and project updates will be sent by e-mail.
Using publicly available information
We may seek to find out more about our supporters and potential supporters, their interests and their motivations for giving, and may invite them to become more involved in supporting our work.
We do this by collating biographical, financial, corporate and philanthropic information from a wide variety of sources that are publicly available. This publicly available information could be obtained by searching for current directorships listed on Companies House or relevant newspaper or media coverage about an individual.
Who might we share your information with
We respect your right to privacy and your ability to choose how you hear from us. We will not sell your details to anyone. We do not make cold telephone calls to members of the public and we do not purchase information in order to do so.
Making a complaint
Listening and responding to feedback from our supporters is very important to us.
You can make a complaint or raise a concern about how we process your personal information by contacting us at communications@humanitascharity.org
We will acknowledge a complaint about any aspect of our data protection policy within 5 working days and aim to resolve complaints within 10 working days of receiving it. If you are dissatisfied with our response, please contact us using the details below.
Contact Us
Please contact us if you would like to:
change your personal information
change how we communicate with you
request more detail about the personal information we hold about you and how we use it
Post:
Humanitas Charity
31 Bucklersbury
Hitchin
Herts
SG5 1BG
Tel:
E-mail:communications@humanitascharity.org